Shipping & Payment Info
Customer Service Policies for pristinelabs.online
Shipping & Delivery
Order Processing Times: We ship from multiple warehouses across the United States. Each location has optimized access to specific carriers, so we select either UPS or USPS based on the most efficient option for your destination. A flat rate of $20 is charged at checkout for Standard or Priority Shipping, which includes both shipping and handling costs. This is not an express service. All shipments come with carrier-provided insurance in case of loss or damage during transit. While we do our part to process and ship orders quickly, we are not responsible for delays caused by the shipping carrier once the package has left our facility.. Most orders are delivered within 3-5 business days after shipping. Please note that we are not responsible for delays caused by shipping services. USPS tends to update their tracking late, so give it some time if it is stuck in transit. Sometimes it takes a couple days to get scanned in at a hub.
Privacy & Security
Secure Online Transactions: Our website uses 256 Bit SSL (Secure Socket Layer) encryption to protect your online orders.
Privacy Assurance: We adhere strictly to federal and state privacy laws, ensuring your personal and order information is secure and confidential. Your information will not be released to any third parties and is used solely for processing your orders.
Returns & Replacements
Return Policy: Due to specific regulations, returns are generally prohibited. However, if there’s an error with your order or you receive incorrect items, please contact us via email for a replacement of your original order.
Ordering
Online Ordering: Orders can be placed 24/7 through our secure website. Once your order is submitted, approved, and payment is received, it will be processed, packaged, and shipped by a reputable delivery service.
Order Updates: We will provide updates via email when your order is shipped.
Payment, Pricing & Promotions
Payment Methods: We accept all major credit cards.
Promotional Inquiries: For inquiries about promotions, please reach out to us at CustomerService@PurePeptides.io.
Viewing Order Status
Account Registration (Optional): While placing an order, you can choose to register for an account or checkout as a guest. Registering allows you to view order status, manage account information, and access past orders. It also streamlines future checkouts.
Guest Checkout: If you checkout as a guest and have questions about your order status, please contact us via email.
Satisfaction Guaranteed
Commitment to Quality and Service: We are dedicated to providing exceptional quality and service. If you have any questions or concerns about our services, please contact us. We ensure a prompt response to all inquiries and questions.